How long will it take to process and receive the items I’ve ordered?

Your items will be processed and shipped to you within 5-7 business days

How are my products being shipped?

We use UPS to ship our products in the USA.

How much does shipping cost?

Canada
The cost of shipping in Canada is $20 CDN for orders under $100  

 
United States 
The cost of shipping in the United States is $15 USD for orders under $100. Please note items shipped to Alaska and Hawaii require a $20 USD minimum for orders.

All orders over $100 qualify for Free Shipping. 

How do I get FREE shipping?

Take advantage of our FREE SHIPPING policy for orders $100 and over for Canada and the United States.

What countries do you ship to?

Presently we only ship to Canada and the United States, except Puerto Rice.

Do you ship items to P.O. Boxes?

Take advantage of our FREE SHIPPING policy when you buy more than 1 Ladder Mate!

What payment methods do you accept?

You can rest assured that you order and payment information is handled with the greatest security and care. Shop with ease using the following forms of payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Apple Pay
  • Pay Pal

How do I use a promo code?

Promo codes can be redeemed at checkout under the Orders Summary.

How do I change or cancel my order?

If you want to change or cancel an order, email [email protected] for assistance!

How do I return, or exchange items recently purchased?

Send an email to [email protected] for inquiries about Returns or Exchanges for items recently purchased within the last 30 days.

What if the product broke? What is your warranty policy?

You’ll be happy to know that all our products come with 1 year of warranty. Contact our friendly customer service team for more information or to make a claim. Please note the warranty can only be claimed for items that are defective and broken. Items that experience wear and tear due to typical usage cannot be claimed.

Please contact [email protected] or phone 1-888-939-9991 for more information or to make a claim.

Customer Service representatives are available 8:00AM – 8:00PM EST to answer your questions. 

How do I find out more information about your products?

To find more information about our products, please visit our main website at www.rack-a-tiers.com or email [email protected]

Customer Service representatives are available 8:00AM – 8:00PM EST to answer your questions. 

How do I find information about my order?

A summary and receipt of your order will be automatically emailed to you once you’ve completed the checkout process. If you’d like to contact our friendly Customer Service Team for more information, please email [email protected] or call phone 1-888-939-9991 and they are available 8:00AM – 8:00PM EST to answer your questions.

Are you on social media?

You bet we are! Follow us on social for contests, product information, and to join the conversation about our awesome tools and products.  We’re on:

Do you ever have special offers, deals, and discounts?

Of course! Sign up for our mailing list to never miss out on future promotions and special offers – sign up in our footer.